Privacy Policy

Last updated: April 17, 2026

1. Who We Are

JoesTechs ("we", "us", or "our") operates the online learning platform accessible at this website. We are committed to protecting your personal data and respecting your privacy. This policy explains what data we collect, how we use it, and your rights.

Data Controller: JoesTechs
Contact: privacy@joestechs.com

2. Data We Collect

We collect the following categories of personal data:

  • Account data: name, email address, password (hashed), profile photo, biography, and role.
  • Payment data: transaction IDs and amounts (we do not store full card numbers; payments are processed by PayPal).
  • Learning data: course enrolments, lesson progress, quiz scores, notes, and certificates earned.
  • Communications: messages sent via our contact form or support channels.
  • Usage data: IP address, browser type, pages visited, and timestamps collected via server logs and cookies.

3. How We Use Your Data

We process your personal data for the following purposes:

  • Providing and improving our platform and services.
  • Processing payments and issuing receipts.
  • Sending transactional emails (verification, password reset, enrolment confirmations).
  • Responding to enquiries and support requests.
  • Personalising your learning experience and tracking progress.
  • Complying with legal obligations.
  • Detecting and preventing fraud and abuse.

4. Legal Basis for Processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

  • Contract: processing necessary to deliver the service you signed up for.
  • Legitimate interests: security, fraud prevention, and platform analytics.
  • Consent: marketing emails (you can withdraw at any time).
  • Legal obligation: tax and financial record-keeping.

5. Cookies

We use cookies to manage your session, remember preferences, and gather anonymised analytics. See our Cookie Policy for full details and opt-out options.

6. Data Sharing

We do not sell your personal data. We may share data with:

  • PayPal – to process payments securely.
  • Email service providers – to send transactional emails.
  • Hosting providers – servers that run the platform (data stored in the EU/UK).
  • Law enforcement – where required by applicable law.

7. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we remove your personal data within 30 days, except where retention is required by law (e.g. financial records retained for 7 years).

8. Your Rights

You have the right to:

  • Access a copy of your personal data.
  • Rectify inaccurate data.
  • Request deletion ("right to be forgotten").
  • Restrict or object to processing.
  • Data portability.
  • Withdraw consent at any time (without affecting prior processing).

To exercise your rights, visit our GDPR Request page or email privacy@joestechs.com. We will respond within 30 days.

9. Security

We use industry-standard security measures including HTTPS/TLS encryption, hashed passwords (bcrypt), and access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.

10. Children

Our platform is not directed at children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with data, please contact us immediately.

11. Changes to This Policy

We may update this policy from time to time. We will notify registered users of significant changes by email or via an in-app notice. Continued use of the platform after changes constitutes acceptance of the updated policy.

12. Contact

For any privacy-related questions, contact our Data Protection contact at privacy@joestechs.com. You also have the right to lodge a complaint with your local data protection authority.